REFUND POLICY

Thank you for choosing VITALNECK DIGITAL LLC! We are committed to providing you and your pet with high-quality products and hope you are satisfied with your purchase. If you are not satisfied with your pet collar or other products, we offer the following refund policy to ensure you have a pleasant shopping experience.

1. Return Conditions
   We accept returns within 30 days of receiving your order. The following conditions apply to returns:
   The product must be unused and in perfect condition, with all packaging and labels intact.
   Please include proof of purchase (such as a receipt or order confirmation email) with your return.
2. Return Process
   If you meet the return conditions, please follow these steps to request a return:
   Contact Customer Service: Please contact our customer service team via email ([email protected]) or phone (+1 (774) 373-9859) to inform us of the item you wish to return and the reason for the return.
   Obtain Return Authorization: Our customer service team will verify the information and provide you with a return authorization number and return address.
   Prepare the Package: Place the item and the return authorization number in the package, repackaging it securely to ensure it is not damaged during transit.
   Ship the Item: Ship the package to the provided return address.
3. Processing Time
   Once we receive your return package, we will typically process the refund within 7-10 business days. The refund will be credited back to your account using the original payment method. Processing time may vary depending on your bank or payment provider.
4. Exchange Policy
   If you wish to exchange an item (e.g., for a different size or color), please follow the return process first. After we receive the returned item, you can place a new order for the desired item.
5. Return Address
   Please send return packages to the following address: 4285 S PALM LN, FORT MOHAVE, AZ 864266277

Thank you for choosing VITALNECK DIGITAL LLC! We look forward to providing you with excellent customer service and ensuring your satisfaction.