PROBLEM CLAUSE

Welcome to the official website of VITALNECK DIGITAL LLC! Before you shop and use our website, please carefully read the following terms and conditions. These terms are designed to answer frequently asked questions and provide you with clear guidance regarding our products and services.

1. Frequently Asked Questions
   1.1 How do I place an order?
   You can browse products directly on our website, select the desired collars, and add them to your shopping cart. After making your selections, follow the checkout process to fill in your personal and payment information, and then submit your order.
   1.2 How long will it take to process my order?
   We will process your order within 1-3 business days after receiving your order and payment. Once processed, we will send you a confirmation email containing tracking information.
   1.3 Can I change or cancel my order?
   If you need to change or cancel your order, please contact us as soon as possible. If the order has not yet been processed, we will do our best to accommodate your request. Orders that have already been processed may not be canceled or changed.
   1.4 What is your return and exchange policy?
   We offer a 30-day return and exchange policy to ensure your satisfaction with your purchase. You can contact us to request a return or exchange within 30 days of receiving your item. Please note that the item must be unused and in its original condition.
   1.5 Is payment secure?
   Yes, your payment information is processed using secure encryption technology to ensure the safety of your financial information. We follow industry standards to protect your data.
2. Quality Guarantee
   We are committed to providing high-quality pet collars. If you find any quality issues after receiving your item, please contact us immediately. We will provide a replacement or refund depending on the specific situation.
3. Customer Support
   If you encounter any problems during the shopping process or have any questions, please feel free to contact our customer support team. Our goal is to provide you with the best shopping experience and resolve your issues promptly.

Thank you for your interest in and support of VITALNECK DIGITAL LLC! We look forward to providing you and your pet with high-quality products and services. For more information, please feel free to contact us.